We accept payments via Sage Pay can be taken over the telephone or via our website. We also accept payments via bank transfer and we can forward the relevant information via email with a Pro Forma invoice. Payments by cheque can be accepted but will need to clear the banking systems before any orders are processed or goods despatched or manufactured.
All our products are subject to an additional 20% value added tax (VAT) as per the HMRC and our terms & conditions.
Delivery into the London area is included within our price as standard (as long as the order is over £120.00 including VAT). However deliveries outside this area may be charged a surcharge, please speak to our office for more information on that.
We reserve the right to amend that policy if we feel the delivery is ‘out of the ordinary’ and will create unusual logistical problems. A delivery surcharge may have to be added but you will be informed at your point of order giving you an opportunity to change your mind.
All deliveries are made between 8.00am to 5.00pm Monday to Fridays. All other times, surcharges will apply, unless previously agreed.
Delivery Times and Conditions
All deliveries over £100 plus VAT are carriage paid. However certain areas of England and Wales may be charged a surcharge for delivery at the checkout stage. Customers wishing to purchase products to be delivered into Scotland will need to speak to our office to confirm a possible delivery charge.
Our standard delivery times are outlined below.
Natural Light Tubular Skylights
Bespoke Roof Domes
2–3 Weeks Please ask.
Retrofix Roof Domes
2–3 days as standard (via Courier). The following sizes: 1500x1500mm, 1800x1800mm, 900x1800mm, 1050x1500mm, 1200x1800mm & 1200x2400mm are 3–8 days delivery (Specialist Handler).
Read more here.
We offer 2 types of products.
Products that are bespoke and are made solely for the customers use are totally non returnable.
‘Off the Shelf’ Products
Returns are considered and as confirmed in our own terms & conditions. These do not effect any consumer rights you may have. The Flat Glass product is NOT classed as off the shelf as the unit will be manufactured solely for the use of customer. We do not carry stocks of these items.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase (for the avoidance of doubt, in the case of bank transfer we will require written confirmation from you that the bank account details we hold are correct, failing which we reserve the right to alternatively issue you with a cheque or credit note).
If you need clarification please call on 0207 118 1044 or email us
Sorry but we can’t offer an installation service or accept projects that are classed as Sub-Contract either. Most of our products can be installed by a builder/roofer/ glazier or joiner. We do have customers that buy from us on a regular basis so we could in theory ask them to assist you if required. You could also try the National Federation of Roofing Contractors website for more help too.
Please call us on 0207 118 1044 or email for a quotation for any of the products shown on our website.
All our quoations are always ‘Supply Only’ and are subject to VAT being added the cost quoted. All quotes have a timescale and this is normally to the end of the following month.
We may be able to offer Site Surveys from time to time to help with measurements & confirmation of specification requirements too. However we would always try to assist you by telephone or email first. We would also welcome images, from yourselves, to allow us to discuss any issues first before attending a site.
All our products are generally supplied with fixings and relevent seals & tapes. Any shortages should be declared withn 48 hours of receiving the products.
What are the differences between Glass & Polycarbonate?
Both are acceptable for most rooflight applications
Both can achieve current building regulations requirements
Both are available in tinted and diffused (obscure) glazing options
Light transmission can be similar with either product
Glass is less prone to scratches but would be more prone to mechanical damage under impact
Polycarbonate has exceptional impact strength, often used for riot shields & safety helmets etc.
Glass can be more aesthetically pleasing
Polycarbonate is more economical if you are on a tight budget.
Glass performs well where sound reduction is a requirement, polycarbonate can drum in heavy rain depending on the specification
Glass has an optimum resistance to UV degradation
Polycarbonate units will be UV protected but may discolour over time
Glass can provide a low profile finish rather than a dome or pyramid shape
Polycarbonate has slightly less clarity than glass
Polycarbonate is lighter in weight than glass so may be important due to loads on the roof
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